Legal

Privacy Policy

Last updated: June 2026 · thefrozenroom.com

Who We Are

This website (thefrozenroom.com) is operated by Dr. Patricia Walker-Swinton, founder of Collective Systems Group. We offer digital workbooks, educational frameworks, and personal development resources rooted in The Frozen Room™ theory and the T.H.A.W. Method™.

Contact: info@collectivesystemsgroup.com

What Information We Collect

We collect only what is necessary to fulfill your purchase and communicate with you:

—Name and email address — provided at checkout to deliver your digital download
—Payment information — processed securely by Stripe; we never see or store your card details
—Shipping address — collected only for physical book orders
—Newsletter and shop update preferences — only if you opt in at checkout
—Technical data — browser type, device, and page visit data collected automatically by our hosting infrastructure

How We Use Your Information

—To deliver your digital download link via email after purchase
—To process and fulfill physical book orders
—To send purchase confirmation and order status emails
—To send newsletters or shop updates if you opted in (you may unsubscribe at any time)
—To maintain transaction records as required by applicable law

Third-Party Services

We use the following trusted third-party services to operate this website:

Stripe

Processes all payments. Your card data is encrypted and handled entirely by Stripe. We do not store payment credentials. See stripe.com/privacy.

Resend

Delivers transactional emails including download links and order confirmations. See resend.com/privacy.

Base44 / Hosting Infrastructure

Powers the backend of this website including file storage, database, and delivery. Data is stored in the United States.

Student Data & FERPA

Student data is not required — or collected — to use this website. The Frozen Room™ workbook and resources are designed for individual adults, educators, and professionals engaging in personal reflection and development.

This website does not collect, store, or process student educational records as defined under the Family Educational Rights and Privacy Act (FERPA). We do not knowingly collect information from individuals under the age of 13.

If you are a school, district, or educational institution purchasing workbooks for professional development or workshop use, participant information is limited to the purchasing contact. No student records are transmitted to or stored by this website.

Email Communications

Your email address is used exclusively to deliver your purchase and, if opted in, to send newsletters and shop updates from Dr. Pat. We do not sell, rent, or share your email with third parties for marketing purposes.

To unsubscribe from newsletters or shop updates at any time, reply to any email with "Unsubscribe" in the subject line or email info@collectivesystemsgroup.com.

Data Retention

Purchase records are retained as required for legal, tax, and accounting purposes (typically 7 years). Download tokens expire 72 hours after creation or upon first use. Email subscriber preferences are retained until you request removal. You may request deletion of your personal data at any time by contacting us.

Your Rights

You have the right to:

—Request a copy of the personal data we hold about you
—Request correction of inaccurate or incomplete data
—Request deletion of your personal data (subject to legal retention requirements)
—Opt out of email marketing at any time
—File a complaint with the appropriate data protection authority

To exercise any of these rights, contact us at info@collectivesystemsgroup.com.

Cookies

This website uses only essential cookies necessary for the site to function (such as session and checkout state). We do not use advertising cookies or behavioral tracking cookies. You may disable cookies in your browser settings; doing so may affect checkout functionality.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be noted on this page with a revised date. Continued use of this website after changes constitutes acceptance of the updated policy.

Contact

For privacy-related questions, data requests, or concerns:
info@collectivesystemsgroup.com
collectivesystemsgroup.com